With a human-centered software design and wearable computing TeamViewer Frontline provides frontline workers with the tools they need to succeed in their daily jobs and real-world tasks. TeamViewer Frontline solves this problem by connecting the shop floor worker to the system.
Missing out on those digital tools as well as a lack of ergonomics with existing tools and hardware leads to ineffective performance and dissatisfied workers. 80 % of the global workforce are working deskless jobs with only limited access to digital tools. While the digitalization of the shop floors proceeds and most operators acknowledge the advantage of connected machines, one key component is often left out of the digital transformation: the human worker. One of the greatest challenges for many industrial companies is a fragmented enterprise digitalization.
TeamViewer Frontline is a fully integrated Productivity Solution Platform providing use cases in logistics, maintenance, assembly, and remote support. OEMs cannot provide remote support as there is a fundamental lack of trustĪttended Access allows the end-user’s machine to be accessed and supported remotely without compromising privacy and security.Such customers treat any incoming or outgoing connections with suspicion.Factory environments are extremely secure in several industries.Stringent security measures limiting the exposure of business-critical machines to the internet and hindering end-user and OEM from utilizing remote support technology to its fullest advantage.Thereby, the OEM is now able to provide remote support in a trusted manner, ensuring machine uptime and customer satisfaction. The end-user is always in control of the machine and the support session, eliminating any privacy or security concerns. Attended Access allows an OEM to offer remote support for a machine, only when requested by and in the presence of the end-user. The TeamViewer IoT Attended Access feature allows the end-user’s equipment to be accessed and supported remotely and securely. There is a need in the market for a trusted mechanism of delivering remote support for such circumstances. This hinders the end-user and Original Equipment Manufacturer (OEM) from utilizing remote support technology when assistance is required. Many industries have stringent security measures which limit the exposure of business-critical equipment to the internet.
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